If you have tried to reach a company’s customer service desk, you know how frustrating it can be. Sometimes, it can take weeks before having a response.
In the case of First Citizens Bank, Customer Service has something that will satisfy you. This article will review how First Citizens Bank customer service has achieved this success concerning customer service excellence.
First Citizens Bank Overview
First Citizens Bank is a leading provider of financial services, products, and advice for individuals and businesses in the United States.
With a history of more than 100 years, First Citizens Bank has established a reputation for excellent customer service and superior financial products.
First Citizens Bank offers various services and products, including checking and savings accounts, credit cards, loans, investments, wealth management services, First Citizens Bank routing number and insurance.
The bank also offers online banking, mobile banking, and a vast network of branches and ATMs throughout the country.
First Citizens Bank is committed to helping customers reach their financial goals and build a secure financial future through personalized advice, dedicated customer service, and innovative products.
First Citizens Bank boasts a network of over 500 branches and offices across the US, and its customer service representatives are always available to assist customers with any questions or problems.
What is the First Citizens Bank Customer Service?
First Citizens Bank is committed to offering superior customer service to its clients. The bank understands the importance of providing customers with access to helpful and knowledgeable representatives who can answer their questions and help them with their banking needs.
First Citizens Bank customer service is available 24 hours a day, seven days a week, and can be accessed online and by phone.
Their online customer service includes several helpful tools, such as an online banking FAQ page, a live chat feature, and an email contact form.
For phone-based customer service, customers can call their toll-free phone number and speak with a representative. These representatives can assist with accounts, deposits, transfers, and more questions.
What Problems Can the First Citizens Bank Customer Service Solve?
First Citizens Bank customer service will provide an unparalleled level of support for their customers.
- Their customer service representatives are committed to helping customers with any issues or questions. Whether it is a question about account information, banking products, services, or transaction assistance, their customer service team is prepared to help.
- They can also assist with setting up online banking, ordering checks, transferring funds, and more.
- Their customer service team is available to answer questions and provide solutions to any problems you may have.
- Additionally, they offer 24/7 online and mobile banking support to ensure you have access to your accounts and services at any time.
With First Citizens Bank customer service, you can be sure that any issues you can deal with quickly.
How to Contact First Citizens Bank Customer Service?
You can contact First Citizens Bank Customer Service based on these options.
For Compliments, Suggestions, and Complaints
At First Citizens Bank, they strive to provide excellent customer service and value your feedback. They welcome compliments, suggestions, and complaints from their customers as it allows them to improve their services continuously.
If you have a compliment, suggestion, or complaint about any of their services, there are several ways to contact them.
During business hours, you can call their customer service line at (868) 623-4778. Their representatives are available Monday through Thursday from 8 am to 4 pm and Friday from 8 am to 5 pm.
Additionally, you can email info@firstcitizenstt.com to make compliments, suggestions, or complaints about their service.
Furthermore, customers can submit feedback through the First Citizens Bank website by visiting the Feedback Form.
For Assistance
Several options are available if you need assistance from First Citizens Bank Customer Service.
First, you can call the Self-Service Options at (868) 623-4778.
Additionally, you can email channelsupport@firstcitizenstt.com when you have any questions about the services.
You can also visit the nearest First Citizens Bank branch for in-person help. The knowledgeable staff in your local department is willing to help you with whatever you need.
Finally, if you prefer to communicate electronically, you can send a secure message on Web Chat or your account dashboard.
For Credit Card Assistance
If you need assistance with your First Citizens Bank Credit Card, you can reach their customer service team by calling the customer service number on the back of your card.
With this number, you can also access their automated phone system, providing you with account-specific information.
You can also call VISA numbers such as the United States or Canada (toll-free) at (800) 847-2911 and Call Collect at (410) 581-9994.
What are the Pros and Cons of the First Citizens Bank Customer Service?
When it comes to customer service, any bank has both pros and cons with this. The First Citizens bank is not an exception. Below are the pros and cons of First Citizens Bank customer service.
The Pros
First Citizens Bank offers an excellent customer service experience to its customers. With convenient locations, knowledgeable staff, and a wide range of products, it is easy to see why customers choose First Citizens Bank.
- One major pro of First Citizens Bank’s customer service is its convenience. With various locations, customers can easily find a bank in their area.
- The bank offers online banking options, making it easy to manage finances even when customers are away from home.
- The knowledgeable staff at First Citizens Bank also contributes to its positive customer service experience. Employees are well-trained and able to provide helpful advice and assistance.
- They offer competitive interest rates, attractive packages, and promotions, helping customers make the most of their money.
With First Citizens Bank, customers can rest assured that they are receiving the best customer experience.
The Cons
Below are some cons of First Citizens Bank customer service:
- The time you wait for customer service representatives is long. Many customers have reported that it can take 10 minutes to half an hour to speak with a representative when calling.
- Some customers have needed help with online banking services, reporting issues with logging in and accessing account information.
- The customer service phone lines are often overwhelmed, resulting in long hold times and difficulty getting through to a representative.
- Some customers have expressed dissatisfaction with the customer service policy, noting that the bank is unwilling to go the extra mile to resolve issues.
Other Important Numbers
You can find some services with the phone numbers in the table below:
| Services | Phone Number |
| Outside the United States | 919-716-4588 |
| Credit Cards | 800-543-9000 |
| Credit Cards Outside the US | 540-561-4707 |
| Credit Card Activations | 888-514-6846 |
| First Citizens Rewards Center | 866-645-1694 |
| Insurance | 888-322-4678 |
| Life Insurance | 866-322-5433 |
| Mortgage Customer Service | 800-845-3161 |
| Report Fraud Account Activity | 866-567-7760 |
| Debit Card Activations | 800-562-1337 |
| Zelle | 877-206-3818 |
The First Citizens Bank Service: Working Hours
The First Citizens Bank Service is committed to providing excellent customer service and convenience to its clients. They understand the importance of providing access to their services at all times.
As such, they proudly announce that their service hours are expandable to ensure their clients have the support when they need it most.
Their regular services are available from 8 am to 9 pm Monday through Friday and from 8 am to 8 pm on Saturday and Sunday.
In addition, their team is on hand to answer all your questions or concerns 24 hours a day, seven days a week. They strive to provide a positive banking experience for all and hope to continue to serve their clients best.
FAQs
What is the best way to contact First Citizens Bank Customer Service?
The best way to contact First Citizens Bank Customer Service is to call their toll-free phone number during regular business hours, Monday through Friday, from 8:00 am to 8:00 pm ET.
You can also contact them via email, live chat, or social media. For urgent inquiries, it is advisable to call their customer service team so they can address your concern as soon as possible.
If you have a general inquiry or feedback, you may find your answer in the FAQ section of their website or their customer service portal.
Does it cost money to contact First Citizens Bank Customer service?
Yes, contacting First Citizens Bank customer service may incur a cost depending on the method of communication used.
If you contact the customer service team via telephone, there may be a charge for the call, depending on your telephone service provider.
However, if you reach out to the customer service team via email or online chat, you will not incur any additional charges, as these services are free.
Does the First Citizens Bank Customer service work on weekends?
As you can see above, the First Citizens Bank Customer service works Saturday and Sunday from 8 am to 8 pm. ET.
What time is the first citizens bank service closing today?
The First Citizens Bank service often closes at 8 pm or 9 pm, depending on whether today is the weekend or not.
What is the First Citizens toll-free number?
The First Citizen toll-free number is 888-323-4732.
Conclusion
All in all, First Citizens Bank customer service is top-notch. From the fast response times to the friendly customer service agents, it is clear that customer satisfaction is a priority for the bank.
Their commitment to providing the best customer service makes them an excellent choice for anyone looking to open a new bank account.
Furthermore, their wide selection of services and products make them a great financial partner in the long term.
Thank you for paying attention to this post!
