Customer service is one of the most important factors customers prioritize when choosing their bank. If you have a Fifth Third Bank account, you must be curious about how the bank treats you.
Fifth Third Bank divides its customer care system into sub-departments to solve specific problems. Besides, the bank clarifies multiple methods to access each department on the official website.
Today, we will give you a complete review of Fifth Third Bank customer service. There are also some pro tips to help you get to the customer support team fast and effectively. Let’s join us; you can then score the service by yourself!
Which Problems Can Fifth Third Bank Customer Service Help You Solve?
Fifth Third Bank customer support team tries its best to solve almost any of your problems, which can be:
- Business banking: Account signup, making a deposit, ordering checks, etc.
- Personal banking: Paycheck deposits, written correspondence, wire transfer, credit reports, checkings and savings, fraud text alert, ATM network, Login Fifth Third bank account, etc.
- Investments: Online investments, rollover IRAs, Roth IRAs, traditional IRAs, etc.
- Fifth Third Bank debit card (credit and debit): Compromised cards, chip cards, financial assistance, etc.
- Mobile banking: Face ID, password resetting, mobile deposits, etc.
- Fraud and scams: Theft identification, information exposure, account takeover, etc.
- Others: Quicken, retirement, Supplier Diversity Program, Fifth Third Bank CD rates, Fifth Third Bank auto loans, Fifth Third Bank mortgage, etc.
Fifth Third Bank Customer Service Review
Customer service is the support that Fifth Third Bank offers you before, during, and after you use any of its services. It is a direct interaction between you and the bank’s representative, often the customer support staff.
Fifth Third Bank offers several ways to take care of its customers. Let’s check how people respond to what they receive.
Help desk
You can visit your local Fifth Third Bank branch and connect to the desk help. The staff can solve almost all of your problems or send you to the right department in charge.
The staff is respectful, well-mannered, and friendly. You can quickly and efficiently interact with them to discuss your problem.
Contacting the help desk is the most straightforward way to experience customer service. However, during peak hours, you may have to wait for your turn, which takes time, depending on the occasion.
Besides, the operation time of the help desk is limited. For example, you can’t get to them on Sundays.
Call center
If you live far from the branches, the call center will help you. Fifth Third Bank offers multiple phone numbers to choose the one for your case.
Unfortunately, you also have to wait for the right representative to address your problem. Moreover, you can’t solve all the cases via phone.
Live chat
Live chat is a new feature that Fifth Third bank has recently added to its official website. However, some people complain that the live chat is not responsive.
Besides, you can only solve some common problems there. For a specific case, you should choose other types of customer service.
Mobile app
This feature is new and has impressive features. You can perform almost any task using the app, such as transferring money or paying bills.
The app is available on both iOS and Android devices. Once you have got your account, install the app so you won’t have to commute to the bank.
How To Contact Fifth Third Bank Customer Service?
One of the most impressive features of Fifth Third Bank customer service is that it divides customers into groups. Hence, you can contact certain sub-departments to get your problem solved effectively.
As a result, identify the group you belong to before getting in touch with the customer support team.
Personal banking customers
You can access Fifth Third Bank’s website. After logging in to your account, you may check your activities, transfer money, and set up an automatic bill pay system. The site also allows you to contact customer service directly.
You can also use one of these methods:
- Contact the customer support team at 1-800-972-3030.
- Report a stolen or lost card at 1-800-782-0279.
- Send an email to the support team after logging in to your account.
- Install the internet banking app on your device and use it to get a consultation from the staff.
- If you have problems with your finances and can’t handle your bill, the bank’s official website will give you a form to ask for help.
Mortgage customers
You can visit your nearest branch or access this link to arrange a meeting with mortgage professionals. You can also call them at 1-866-351-5353.
Business banking customers
If you want to learn more about services, especially for businesses offered by Fifth Third Bank, access this webpage. It clarifies the payment services that may fit your company’s needs.
You can drop by your nearest branch to consult with business specialists. They will assist you in choosing the products that your business needs most.
Another solution is to contact the specialist at 1-877-534-2264. They give you the same service as you drop at the branch.
Commercial customers
If you are a commercial customer, there must be many things to deal with. Let’s see how Fifth Third Bank assists you with each.
- By starting with this resource center, figure out which of the bank’s services and products best suit your requirements.
- Learn more about the areas that Fifth Third Bank’s commercial banking services support. This page will help.
- Commercial banking needs international solutions for smooth operations in the current global economy. So, find out what kinds of international banking offers to business clients.
- Fifth Thirds Bank provides many commercial options, such as stock ownership programs and loans for hardware. Check out this link for a list of potential solutions that would be appropriate for your business.
- For any further information, please contact the customer support team at 1-866-475-0729.
How To Improve Your Experience With Fifth Third Bank Customer Service?
If you don’t want to waste your time, make sure you are speaking to the relevant department when you want customer care.
Follow these tips whenever you contact Fifth Third Bank customer service to guarantee the high level of service you deserve:
- Prepare paper and a pen to write down the instructions you hear from the staff.
- When speaking with a customer support rep, ask for their first and last names.
- If they offer directions or information, repeat it after writing it down. Then ask for their confirmation that the information you have taken note of is correct.
- If the staff you work with can’t solve your problem, ask them to connect you to the right person.
- Write down the name of each officer you interact with and how many times they transfer you to another department.
- If you are not satisfied with the solution recommended by the customer care staff, ask them for the email address of the department manager. Then, mail a detailed explanation of your situation and who you have talked to.
- Report all the leading statements, unfriendly attitudes, and unprofessional behaviors.
- Keep your notes until you can solve your problem completely.
- If needed, arrange an appointment at the Fifth Thirds Bank branch.
What Are The Customer Service Hours Of Operation?
Customer support teams in Fifth Third Bank have different working hours, except for the live chat, which works 24/7.
The call center is active from 8 AM to 6 PM (Monday to Friday) and 10 AM to 4 PM (on Saturday). However, different phone numbers exist for different services, each with specific operation hours.
- For businesses: 7 AM to 10 PM (Monday to Friday) and 8:30 AM to 5 PM (on Saturday)
- For commercial: 7 AM to 10 PM (Monday to Friday)
- For refinance and home loan: 8 AM to 8 PM (Monday to Thursday), 8 AM to 6 PM (on Friday), and 9 AM to 3 PM (on Saturday)
- For TDD: 8 AM to 6 PM (Monday to Friday) and 10 AM to 4 PM (on Saturday)
Fifth Third Bank offers many solutions for your problem by employing a multi-channel customer service system. You can easily find the right solution for your case and have it addressed satisfactorily.
What do you think about Fifth Third Bank customer service? Please share with us your experience with the bank.
Thank you for reading!
